Shipping Policy

Shipping and Delivery Information

Which countries do you ship your products to?

We only produce and ship our products within the United States.


Estimated Delivery Time

Country Handling Time Transit Time
United States 5-6 Days (Mon-Fri) 5-10 Days (Mon-Fri)

Order Cut-Off Time: 05:00 PM Eastern Standard Time (New York)(GMT-05:00).


Shipping Carriers

Depending on where you are and what you order, we select the most suitable shipping carrier such as FedEx, USPS, or UPS.


Domestic Shipping Rates and Estimates

Enjoy free shipping on every order, no matter the size.


International Shipping

At this time, we only offer shipping within the United States.


How do I check the status of my order?

  • Once your order has been shipped, you’ll receive an email with a tracking number.
  • Please allow up to 48 hours for tracking updates to appear.

If you haven’t received your order within 12 days of the shipping confirmation email, feel free to reach out to us at:

Email: [email protected]

Phone: 983-200-2068
Provide your name and order number, and we will assist you.

Track your order here: Track Order


Shipping to P.O. Boxes

We do not deliver products to PO box addresses in any state within the United States.


Refunds, Returns, and Exchanges

For details, visit our full Return Policy Page.

  • We accept returns up to 30 days after delivery if the item is unused and in its original condition.
  • Refunds will be issued for the full order amount, minus the shipping costs for the return.

If your order arrives damaged, email us at [email protected] with your order number and a photo of the item’s condition. We will handle these on a case-by-case basis to find a satisfactory solution.

Get in Touch

We’re here to help and would love to hear from you.

If you have any questions about our products, need support, or would like more information, please feel free to reach out to us using the details below. Our team is committed to providing timely and helpful assistance.

Customer Support

Support Portal:
Please contact us through our support portal for faster assistance.

Email:
[email protected]

Phone:
307-533-2113

Office Address:
16192 Coastal Highway
Lewes, DE 19958
United States

We appreciate your trust in Ehotmall and look forward to assisting you.