Ehotmall.com Return and Refund Guidelines
We’re grateful you’ve selected Ehotmall.com for your shopping. Your satisfaction is very important to us, and we strive to provide clarity on our return and refund procedures. Please carefully read the following policy to understand the conditions for processing returns and refunds.
Return Procedures
1.1 Final Sale Items Please note that all purchases at Ehotmall.com are considered final. Returns for items that are neither damaged nor defective, including instances of buyer’s remorse, are not accepted. We advise you to review your order thoroughly before completion.
1.2 Damaged or Faulty Goods On the occasion that you receive an item that is damaged or defective, we request that you contact us without delay. We will facilitate a replacement or refund after we confirm the issue. Items must be in their original state, with all tags and packaging, to qualify for a return.
Order Changes
2.1 Order Adjustments Should you need to modify your order, please do so within 9 hours of the original purchase by reaching out to us at [email protected] with your order number and desired changes.
2.2 Cancelling an Order For order cancellations, act swiftly and email us within the 9-hour window post-purchase. Beyond this period, we cannot assure you of changes or cancellations as your order might be in the processing stage.
Refund Protocol
3.1 Processing Refunds For authorized returns due to damage or defects, we will examine the returned item and notify you of the refund decision via email. If your refund is sanctioned, it will be credited to the original payment method.
3.2 Timing of Refunds There might be a delay before your refund is officially posted by your bank or credit card. Your patience is appreciated during this process.
Inquiries
For any questions regarding our return and refund policy, please don’t hesitate to contact us at:
- Email: [email protected]
We’re honored to have you shop with Ehotmall.com and are eager to assist you further!