Shipping Policy

Delivery Policy Clarification and Terms

Definitions and Interpretation

When capitalized, certain terms within this Shipping Policy are defined as follows, applicable whether mentioned in singular or plural:

Company: Known as Ehotmall.com (“We”, “Us”, or “Our”), which you can visit at Ehotmall.com.
Goods: The items offered for purchase via the Service.
Orders: Your requests to buy Goods from us.
Service: Refers to the Website operations.
Website: The official platform of Ehotmall.com.
You: Any individual or entity using the Service.

Our Commitment to You

We appreciate your business at Ehotmall.com and aim to make your shipping experience as smooth as possible. Here are the details of our Shipping Policy.

Domestic Shipping Guidelines

Processing Time: We generally process orders within 3-5 business days. Please be aware that during peak periods, processing may take longer. We will inform you of any significant delays by email or phone.

Shipping Rates and Timeframes

Shipping Carrier: We use FedEx/USPS/UPS for deliveries.
Cost: Shipping is provided at no additional cost to you.
Delivery Estimates: Our goal is 5-7 business days for delivery, though there may be occasional delays beyond our control.

Please note we do not deliver to P.O. boxes or APO/FPO/DPO addresses.

Shipment Confirmation and Tracking

You will receive an email with a tracking number once your order has shipped. This tracking information is typically active within 24 hours of dispatch.

Handling Damages

Ehotmall.com assumes responsibility for products damaged or lost in transit. To initiate a claim, please get in touch with us, keeping all packaging materials and the damaged items on hand.

Getting Help

Should you have any questions or concerns about our Shipping Policy: